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How to add your logo and banner to POK credential emails

To brand the emails POK Proof of Knowledge sends your recipients, upload your logo and banner in an email brand, in Email manager. Each email brand has a header, with your logo, and a banner under it. You drag both images straight into the brand editor: there is no need to host them anywhere first.

How do I open an email brand?​

  1. In the Branding section, click "Customize" in the Emails section.
  2. Go to the "Email branding" tab.
  3. Open one of your "Custom brandings", or click "Create branding" to start a new one.

A new email brand starts from Your brand when your organization has saved one: its header logo, header color, banner, button color and button text are already filled in. Otherwise it starts from POK's defaults.

How do I upload the logo and banner?​

Drag a PNG or JPG file under 2 MB onto the drop zone of the "Header" or "Banner" section of the email brand editor, then save. Step by step:

  1. Drag the file onto "Drop your logo" (in "Header") or "Drop your banner" (in "Banner"), or click the drop zone to browse your files.
  2. The preview of the email updates with the new image.
  3. To change it later, click "Replace" on the image and pick another file.
  4. Click "Save". The button waits for any upload still in progress before saving.

Below each image you keep the other options of that section: the alignment and the "Background color" for the header, and the "Image settings" ("Original" or "Fill"), alignment and "Background color" for the banner.

note

Email brands created before images could be uploaded set their logo and banner with the public URL of a hosted image. They keep showing that image in their emails. Nothing breaks: the URL keeps working until you upload a new image in its place.

Can I send emails without a logo or banner?​

Yes. The editor has two switches, "Header" and "Banner": switch one off and the email is sent without that part.

The logo is also optional on its own. To take it out, click "Delete" on it: the email keeps its header, with its background color, and shows no logo in it. The banner, instead, always needs an image: you can replace it, and to send emails without a banner you switch "Banner" off.

Why was my image not accepted?​

The drop zone only accepts PNG or JPG files under 2 MB. Any other format shows "File type not supported. Use PNG, JPG, JPEG.", and a larger file shows "The file is larger than 2 MB." Email clients do not display SVG images, so convert an SVG logo to PNG first.

Why doesn't the logo or banner show in the email?​

Usually its switch, "Header" or "Banner", is off, or the brand was not saved after the upload. Check both. Emails already sent keep the look they had when they were sent.

If the header shows its color but no logo, the brand was saved without one: after you clicked "Delete" on it, or after Your brand was applied to your email brands while it had no logo. Upload the logo again and save.

If you have any questions or run into issues, contact us at contact@pok.tech.